Human Resources Trainer Solo – Teleperformance
- September 25, 2023
- Posted by: Elsian31
- Category: HR Jobs
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![](https://svbacademy.com/wp-content/uploads/2023/09/190-1170x500.png)
[vc_row][vc_column][vc_column_text]Responsibilities:
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
Requirements and skills:
- Work experience as a Customer Service Trainer or similar role
- Experience in customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction.
Teleperformance embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender.[/vc_column_text][vc_btn title=”Apply Here” color=”success” link=”url:https%3A%2F%2Fwww.jobstreet.co.id%2Fid%2Fjob%2Ftrainer-solo-4479415%3FjobId%3Djobstreet-id-job-4479415%26sectionRank%3D19%26token%3D0~e5dc3a43-5b9f-444a-a6d4-1db1ddd69460%26fr%3DSRP%2520View%2520In%2520New%2520Tab|target:_blank”][/vc_column][/vc_row]